OverviewSalaryAboutEducationWhere are the jobsEmploymentGenderRace/Origin
Overview
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
Highlights
Undergraduate program resulting in the highest median salary ($123K): Chemistry
Largest undergraduate program (9.0% of workers): Business Management and Administration
Explore Pathways
Titles for this career often contain these words
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Responsibilities and activities
Gaming services workers typically do the following:
- Interact with customers and ensure that they have a pleasant experience
- Monitor customers for violations of gaming regulations or casino policies
- Inform their supervisor or a security employee of any irregularities they observe
- Enforce safety rules and report hazards
- Explain how to play the games to customers
The following are examples of types of gaming services workers:
Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area. Supervisors circulate among the tables to make sure that everything is running smoothly and that all areas are properly staffed. Gaming managers and supervisors typically do the following:
- Keep an eye on customers and employees to ensure compliance with all gaming and casino rules
- Communicate with other departments if security or customer-service issues arise
- Address customers’ complaints about service
- Explain house operating rules, such as betting limits, if customers do not understand them
- Ensure payouts are correct
- Schedule when and where employees in their section will work
- Interview, hire, and train new employees
Slot supervisors oversee the activities of the slot department. The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years. Because most casinos use slot machines that give out tickets instead of cash and thus require very little oversight, workers in this occupation spend most of their time providing customer service to slot players. Slot supervisors typically do the following:
- Watch over the slot section and ensure that players are satisfied with the games
- Refill machines with tickets when they run out
- Oversee payment of large jackpots
- Respond to and resolve customer complaints
- Interview, hire, and train new employees
Gaming dealers operate table games such as craps, blackjack, and roulette. They stand or sit behind tables while serving customers. Dealers control the pace and action of the game. They announce each player’s move to the rest of the table and let players know when it is their turn. Most dealers are often required to work at least two games, usually blackjack or craps. Gaming dealers typically do the following:
- Give out cards and provide dice or other equipment to customers
- Determine winners, calculate and pay off winning bets, and collect on losing bets
- Continually inspect cards or dice
- Inform players of the rules of the game
- Keep track of the amount of money that customers have already bet
- Exchange paper money for gaming chips
Gaming and sports book writers and runners handle bets on sporting events and take and record bets for customers. Sports book writers and runners also verify tickets and pay out winning tickets. In addition, they help run games such as bingo and keno. Some gaming runners collect winning tickets from customers in a casino. Gaming and sports book writers and runners typically do the following:
- Scan tickets and calculate winnings
- Operate the equipment that randomly selects bingo or keno numbers
- Announce bingo or keno numbers when they are selected
- Oversee the cash that comes in (on bets) and goes out (on winnings) during their shift
Salary
Median salary: $75,470 annually
Half of those employed in this career earn between $58,640 and $99,350.
Context: Median Salary
How do salaries for this career compare to other jobs' salaries?
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Salary growth for gambling managers
Is this job likely to reward you for sticking with it through pay raises and promotions? The higher a job’s “experience quotient,” the more you are likely to get as you stay there.
Experience quotient percentile
Take a minute to look at how much you might expect your salary to increase with each five years' experience, as well as how the numbers working at each age change. Does this seem to be a job for the young or the old, or could it be a career offering steady salary growth for many years?
Salary distribution
Number employed
About Gambling Managers
How do benefits for this career compare to other jobs? The availability of health care, especially employer provided health care, and pension plans can add significantly to the value of compensation you receive in a career. These charts compare how this career compares to other careers with regard to health care and pension plans.
Employee has health insurance
Employer is providing health insurance
Worker concerns
Some jobs are more stressful than others, and some are just plain dangerous. The following list gives the percentages of gambling managers who report hazardous or difficult situations typically occurring at least once a week.
- High Conflict Frequency (89%)
- Time Pressure (83%)
- Unpleasant or Angry People (79%)
- Responsible for Others' Health (71%)
- Exposed to Contaminants (47%)
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Personality and skills
Can you see yourself in the ranks of Gambling Managers? Here are the skills and traits that could lead to success.
Communication skills
Gaming services workers must explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.
Customer-service skills
All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.
Leadership skills
Gaming managers and supervisors oversee other gaming services workers and must guide them in doing their jobs and developing their skills.
Math skills
Because they deal with large amounts of money, many casino workers must be good at math.
Organizational skills
Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.
Patience
All gaming services workers must keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failures or malfunctions.
Education pathways to this career
Education attained by gambling managers
According to the Bureau of Labor Statistics (BLS), gambling managers typically hold a high school diploma or equivalent.
Sometimes the typical education identified by the BLS differs a bit from the reality of the how much education current workers actually have. The donut shows the education level held by people currently working as gambling managers as reported in responses to the American Community Survey.
Details: Education and training recommended for gambling managers
Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.
Details: Licensing and certification recommended for gambling managers
Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They also must typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.
Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.
Education level of Gambling Managers
Only 46% of gambling managers have a bachelor's degree or higher.
Education attained by gambling managers
None
High School
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Professional Degree
Doctorate
Top college degrees
Here are the top college degrees held by the 45% of people in this job who have at least a bachelor's degree. Some of degrees may link to multiple programs due to the way Census classifies college majors. Click on a program to learn more about career opportunities for people who major in that field.
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College majors held by gambling managers
This table shows the college majors held by people working as gambling managers. If you see "**" before the name of a degree/program, that means this field is one that the Department of Education believes is preparatory for this career. However, you can see from this list that those recommendations are far from your only path to this job!
Major
Select any title to learn more about that degree
Salary comparison for bachelor's only
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Career salary (tail) versus Career/Major salary (dot)
Does the bachelor's-only salary rise or fall with this major?
Salary for bachelor's-only
For people with this career and major
Median
Middle 50%
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Salary for all workers
For people with this career and major
Median
Middle 50%
Middle 80%
Education for Career and Major
Bachelor's
Master's
Professional
Doctorate
Workers with this career/major
Percentage in this career with this major
Programs recommended by the Department of Education
The Department of Education recommends the following college degree programs as preparation for this career. You can click the program row to learn more about the program and explore a list of schools that offer the program.
Program
Number of degrees awarded in 2018
Education
Education level of awarded degrees
Assoc./Cert.
Bachelor's
Graduate
Gender
Gender of graduates
Men
Women
Race/Origin
Race/origin of graduates
White
Minority
International
Not so much?
The link between degrees and this career
With the following sankey diagram, you can follow the top ten bachelor's degrees held by people working as gambling managers, and then, in turn, you can see the 10 occupations that hire the most of each degree's graduates. We hope this provides ideas for similar jobs and similar fields of study.
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Where are the jobs
State-by-state employment numbers
Some careers tend to be centered in specific parts of the country. For example, most jobs in fashion are in New York or California. Let's see if your dream job is easy to find in your dream location! We have a few choices for viewing the data that can help you get a full employment picture.
Select a state to see local area details
Number of Gambling Managers per 1,000 workers (ACS)
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Job density versus job count
Which states hire the most gambling managers? We wonder if that's a fair question since states come in all sizes, so instead let's start with the question of which states have the highest density of people working as gambling managers. You can choose to view the number of jobs per state if you prefer.
Salaries by state
Let's get a feel for where gambling managers earn the highest salaries. There are several choices for which data we consider and how we view that data, and each can lead to different conclusions, so please read on...
Median salary versus state ratio
We use two methods to compare salaries across states:
- In-state comparisons: the ratio of median (middle) salaries for gambling managers compared to the median salary for all people working in each state, or
- Median salary: the unaltered median salaries for gambling managers.
The darkest shading corresponds to states in which gambling managers earn the highest salary when compared to other jobs in the state. We think this figure might be a better indicator than the actual salary for your buying power as a state resident.
Select a state to see local area details
Location-adjusted median salary for Gambling Managers (ACS for all specialties)
Employment
9% of Gambling managers are working part time.
We’ve found that some jobs have a huge number of part-time workers, and typically that is because they are unable to find full-time work or the job itself can’t provide full-time hours. With 9% part-time workers, this occupation has a lower percentage of part-time workers than 58% of careers.
Employer types
This donut shares the break-down of workers by employer type, giving us a picture of what employers most typically hire for this career.
Employers of undefined (ACS)
Private for-profit
Private not-for-profit
Local government
State government
Federal government
Self-employed incorporated
Self-employed not incorporated
Working without pay
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Distribution: Salaries of gambling managers by type of employer
Here are the salary distributions based on employer type.
Gender
Gambling managers and gender
With 42% women, this occupation has a higher percentage of women than 54% of careers.
Gender of Gambling managers
Men (58%)
Women (42%)
Distribution: salaries by gender
Does gender greatly influence your salary in this career? The closer the bars are, the less discrepancy there is.
We only include salary data when the survey error is less than 20%, so you may see only partial information for some categories.
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Context: Women in the workforce
How does this career compare to other careers with regard to the percentage of women in the career.
Context: Salary inequity
The median salary for all full-time male workers in the
US exceeds the full-time median salary for women
by 19%.
The situation is a little better for gambling managers, with the
median salary for men 18%
higher than the median salary for women.
Race/Origin
Race and origin of Gambling managers
This donut shows the distribution of race and origin among those employed as Gambling managers.
Race/origin of gambling managers
White (80% )
Black (7% )
Asian (5% )
Other (3% )
American Indian (2% )
Multiracial (2% )
Hispanic (0% )
Pacific Islander (0% )
Distribution: salaries by race/origin
Some careers might have a pay disparity based on race or origin, the closer the below bars are the less of a discrepancy is present.
We only include salary data when the survey error is less than 20%, so you may see only partial information for some categories.
