Correspondence clerks and order clerks
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Order Clerks
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Overview
Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.
Predicted employment growth
Over the next decade, jobs for order clerks are expected to shrink by 2%, and should have about 19,600 job openings a year.
Safety from automation
Order clerks are more likely to be automated than 95% of other careers.
Workforce size
Order clerks, with 179,000 workers, form a larger workforce than 78% of careers.
Education
Only 18% of correspondence clerks and order clerks have a bachelor's degree or higher.
Education attained by correspondence clerks and order clerks
High School
Some College
Bachelor's Degree
Master's Degree
Doctorate
Context: workers with bachelor's degrees
This is near the middle of all careeers' percentages of bachelor's holders.
Salaries
The median (middle) salary for 79% of all other jobs is higher than the middle salary for order clerks. The graph shows inflation-adjusted salaries for most order clerks.
This job's median $33KAll jobs' median $39K$33K$38K20142015201620172018$0$10K$20K$30K$40K$50K
Context: Median Salary
Gender
Women account for 57% of correspondence clerks and order clerks -- that's a larger percentage than 72% of other jobs.
Gender of correspondence clerks and order clerks
Men
Women
Context: Salary inequity
For each career, we compared the median (middle) men's salary to the median women's salary. For correspondence clerks and order clerks, the median men's salary was 6% more the median woman's salary.
Race/Origin
About 23% of correspondence clerks and order clerks are minority, and 15% are foreign-born.
Race/origin of correspondence clerks and order clerks
White
Black
Pacific Islander
Hispanic
Asian
American Indian
Multiracial
Other
Context: Foreign-born workers (15%)
Where are the most jobs?
We ranked the number of jobs in Order Clerks per thousand workers in each state, DC, and Puerto Rico. The darker the blue, the higher the job density.
AKMEVTNHWAIDMTNDMNMINYMARIORUTWYSDIAWIINOHPANJCTCANVCONEMOILKYWVVAMDDEAZNMKSARTNNCSCDCOKLAMSALGAHITXFLPR
Job benefits
Employer or union-sponsored pension plans are offered to 49% of correspondence clerks and order clerks, and 54% have company-sponsored health insurance (22% have dependents enrolled in their employer's health plan).
Employer-provided health coverage for correspondence clerks and order clerks
100% premiums covered
Partial premiums covered
Plan with no cost sharing
No health insurance
The downside
Some jobs are more stressful than others, and some are just plain dangerous. The following list gives the percentages of order clerks who report hazardous or difficult situations typically occurring at least once a week.
  • Time Pressure (57%)
  • Deal With Unpleasant or Angry People (45%)
  • Responsible for Others' Health and Safety (44%)
  • Frequency of Conflict Situations (38%)
SOURCES:24.0 O*NET
Salary and diversity
Salary overview
What do correspondence clerks and order clerks earn?

In this section, we want to give you a clear idea of what you can expect to earn in this career. We use two sources of data here: the Bureau of Labor Statistics (BLS), which asks employers to classify their workforce and to report salaries using the SOC-specialty level of reporting, and the American Community Survey (ACS), which asks people to classify their jobs using the broad classifications that ididio uses for career profiles, and to self-report their salaries. For some jobs, the differences in survey approaches between BLS and ACS can paint a very different end-picture. In particular, the ACS data is reported for the larger career group correspondence clerks and order clerks, which combines the data for 2 careers, including order clerks. Whenever possible, we provide data from both sources.

The BLS-compiled salary data is reported by companies for their employees. This data is classified by SOC specialty, and excludes self-employed workers. We first show the distribution of salaries for order clerks, and then we show how the middle (median) salary for order clerks compares to the BLS-computed median salaries of other careers.
Distribution: Salaries for order clerks (BLS Salary Data)
$33K$0$20K$40K$60K$80K$100K$120K
Context: Median salaries across careers (BLS Salary Data)
$33K$0$20K$40K$60K$80K$100K$120K
We compiled household data from the ACS to determine the salaries that people working at least 35 hours a week report themselves to earn. Unlike the BLS estimates, this data includes self-employed wages. Additionally, we only have ACS survey data for the larger career category and not for the specialty level. We first show the full salary distribution for all correspondence clerks and order clerks, and then we show how the median (middle) salary for correspondence clerks and order clerks compares to the median ACS-reported salary of other careers.
Distribution: Salaries for correspondence clerks and order clerks (ACS Salary Data)
$32K$0$20K$40K$60K$80K$100K$120K
Context: Median salaries across careers (ACS Salary Data)
$32K$0$20K$40K$60K$80K$100K$120K
Employers and salary
A look at employers and corresponding salaries
The donut shares the break-down of workers by employer type, and following we show the salary distributions for these workers based on those employer types. For some careers, the salaries can be vastly different between private, government, and self-employment. As with our salary overview, we view the both the BLS economists' salary profiles and the household-reported salaries from ACS to get a thorough understanding of where order clerks work and for what salary. We have the great faith in the accuracy of economist-vetted BLS data; however, the BLS restrictions on which employers are surveyed skews the data a bit (read more in the sources), and the ACS responses provide different and useful categorizations of employers and salaries.
Employers of Correspondence clerks and order clerks (ACS)
Private for-profit (87.0%)
Private not-for-profit (3.0%)
Local government (2.0%)
State government (1.3%)
Federal government (2.2%)
Self-employed incorporated (1.6%)
Self-employed not incorporated (2.7%)
Working without pay (0.2%)
Distribution: Salaries of correspondence clerks and order clerks by type of employer (ACS data)
Following are the salary distributions by employer type calculated by aggregating individual household survey responses. These salaries were reported for the larger career group of correspondence clerks and order clerks, which combines the 2 specialties for this career.
$32K$31K$24K$33K$38K$45K$39K$37K$0$20,000$40,000$60,000$80,000$100,000Self-employed not incorporatedSelf-employed incorporatedFederal governmentState governmentLocal governmentPrivate not-for-profitPrivate for-profitAll
Distribution: Salaries of order clerks by type of employer (BLS data)
Following are the salary distributions by employer type as reported by BLS based on large employer-focused surveys. We note that smaller employer categories are not included by BLS. Remember that the BLS salaries are for the specialty order clerks, and may differ signficantly from the ACS salary estimates which combine several career specialties.
$33K$37K$33K$32K$0$20,000$40,000$60,000State governmentLocal governmentPrivateAll
Age and career advancement
Salary growth for correspondence clerks and order clerks

The biggest take-away from the following two charts is the relationship between salary and experience that we can infer from age. Does this job seem to attract especially younger or older workers? Does it reward experience?

Take a minute a look at how much you might expect your salary to increase with each five years' experience, as well as how the numbers working in this career changes. We only provide this data when there are enough consistent ACS survey responses to allow a reasonable margin of error, so for some careers you will see gaps in our reporting of salary by age.

$35K$30K$37K$37K$33K$35K$21K$37K$30K$0$20K$40K$60K$80KSalary distribution20-2425-2930-3435-3940-4445-4950-5455-5960-64
05K10K15KNumber employed20-2425-2930-3435-3940-4445-4950-5455-5960-64

Our only sources for career data containing age, gender, or origin/race come from the Census Bureau. To provide these breakdowns, we have aggregated ACS person-level career survey responses by career, gender, race, and age. These graphics reflect the results of our aggregations, and are useful for identifying trends. A careful statistical study of the impact of age, gender, and race on salaries would correct for other factors that could be contributing to salary differences.

Gender and Equity
Correspondence clerks and order clerks and gender

With 57% women, this occupation has a higher percentage of women than 72% of careers.

Context: Women in the workforce
57%0%20%40%60%80%100%
Gender of Correspondence clerks and order clerks
Men (43%)
Women (57%)
Distribution: Salaries by gender

As we'll illustrate at the bottom of this section, the median salary for all full-time male workers in the US exceeds the full-time median salary for women by 20%. The situation is a little better for correspondence clerks and order clerks, with the median salary for men 6% higher than the median salary for women. This chart shows you the salary range for most workers by gender.

$31K$33K$0$20K$40K$60K$80KWomenMen
Context: Salary Inequity

Nationwide there are twenty careers for which men do not have a higher median (middle) salary than women. The chart below shows the salary inequity, the percentage by which the median men's salary is higher than the median women's salary, for most jobs. Correspondence clerks and order clerks have one of the smaller percentage increases for men's salary, with the increase the men's median salary over the women's median salary in this job lower than that for 83% of other jobs.

6%0%20%40%60%80%100%

Our only sources for career data containing age, gender, or origin/race come from the Census Bureau. To provide these breakdowns, we have aggregated ACS person-level career survey responses by career, gender, race, and age. These graphics reflect the results of our aggregations, and are useful for identifying trends. A careful statistical study of the impact of age, gender, and race on salaries would correct for other factors that could be contributing to salary differences.

Race/Origin
Race and origin of correspondence clerks and order clerks

The representation of minority and foreign-born workers is quite different between careers, and the relative pay of those workers also varies significantly between careers. There is a higher percentage of minority correspondence clerks and order clerks than for 64% of other careers. The percentage of foreign-born workers in this career is near the middle of all careers.

Race/origin of correspondence clerks and order clerks
White (72% )
Black (13% )
Other (6% )
Asian (5% )
Multiracial (2% )
Hispanic (1% )
American Indian (1% )
Pacific Islander (0% )
Context: Representation of minorities in the workforce
23%0%20%40%60%80%100%
Context: Representation of foreign-born workers
15%0%20%40%60%80%100%
Distribution: Salaries for correspondence clerks and order clerks by race/origin

For some careers, there is a pay disparity depending on race or origin, though this is not prevalent. We calculate standard errors for all of our calculations, and when the error is high we do not show results. Therefore, for some jobs will have omitted race/origin categories.

$25K$26K$29K$30K$30K$31K$32K$32K$0$20K$40K$60K$80KOtherPacific IslanderAmerican IndianHispanicMultiracialBlackWhiteAsian
Distribution: Salaries for correspondence clerks and order clerks by nativity
$29K$32K$0$20K$40K$60K$80KAll foreign-bornAll native citizens

Our only sources for career data containing age, gender, or origin/race come from the Census Bureau. To provide these breakdowns, we have aggregated ACS person-level career survey responses by career, gender, race, and age. These graphics reflect the results of our aggregations, and are useful for identifying trends. A careful statistical study of the impact of age, gender, and race on salaries would correct for other factors that could be contributing to salary differences.

Pathways to this career
Education requirements and salary
Education attained by order clerks

According to the Bureau of Labor Statistics (BLS), order clerks typically hold a high school diploma or equivalent.

Sometimes the typical education identified by the BLS differs a bit from the reality of the how much education current workers actually have. The donut shows the education level held by people currently working as correspondence clerks and order clerks as reported in responses to the American Community Survey. Following, we investigate whether education level influences salary for correspondence clerks and order clerks.

Education attained by correspondence clerks and order clerks
None
High School
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Professional Deg/Doct
Doctorate
Details: Education and training recommended for order clerks

Although candidates for most positions usually qualify with a high school diploma, human resources assistants generally need an associate’s degree. Whether pursuing a degree or not, courses in word processing and spreadsheet applications are particularly helpful.

Distribution: Salary by education level

What level of education is truly needed for correspondence clerks and order clerks? Below we see the distribution of correspondence clerks and order clerks salaries based on the education attained. These comparisons are based on all survey responses by those who identified themselves as correspondence clerks and order clerks, and are not intended as a statistical analysis of salary differences that would correct for non-educational factors that could contribute to high or low earnings.

$26K$31K$31K$33K$36K$39K$0$20K$40K$60K$80KNone (8%)High School (34%)Some College (30%)Associate's Degree (10%)Bachelor's Degree (15%)Master's Degree (2%)
Switching Careers
Most common new jobs
The most common next careers for correspondence clerks and order clerks

What jobs will most correspondence clerks and order clerks hold next year?

The data in this chart comes from person interviews for the Census Bureau's Current Population Survey. The survey interviews households eight times over a two-year period, allowing us a glimpse into how people move from job to job. You can see more details from the results of the survey in our last tab in this section, and you can read about our methodology in our source descriptions.

Here we see all of the jobs that at least 1% of correspondence clerks and order clerks reported holding in their second year's survey. Is your future job on this list?

Customer service representativesStock clerks and order fillersCorrespondence clerks and order clerksRetail salespersonsFirst-line supervisors of retail sales workersShipping, receiving, and traffic clerksWholesale and manufacturing sales representativesHand laborers and freight, stock, and material moversSecretaries and administrative assistantsHand packers and packagersProduction workersBookkeeping, accounting, and auditing clerksReceptionists and information clerksPublic relations and fundraising managersGeneral office clerksOffice and administrative support workersManagers (specialized areas)Purchasing agentsWholesale and retail buyersMarket research analysts and marketing specialistsConstruction laborers
Lateral career moves
Lateral job transitions for correspondence clerks and order clerks

A lateral career transition is a move to a job with similar pay and responsibilities. A move to such a job can offer a change of pace without an increase in stress or a decrease in pay. The following table simply identifies all 13 jobs which were held by at least 1% of survey respondents before working as correspondence clerks and order clerks as well as 1% of respondents after working as correspondence clerks and order clerks. Select a row to investigate the job's full description and determine if it truly offers an opportunity for a lateral transition.

Full prior and next career listings
Prior and next careers for correspondence clerks and order clerks: full listings

What do people typically do before and after they work as correspondence clerks and order clerks? Here are the full lists of all jobs that at least 1% of correspondence clerks and order clerks surveyed reported as holding a year earlier or later.

Choose which type of transition to view
Prior jobs
Next jobs
Read about order clerks
Responsibilities and activities
Responsibilities and activities

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They may also review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about their upcoming court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Personality and skills
Personality and skills

Can you see yourself in the ranks of order clerks? Here are the skills and traits that could lead to success.

Communication skills
Information clerks must be able to explain policies and procedures clearly to customers and the public.
Integrity
Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.
Interpersonal skills
Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.
Organizational skills
Information clerks must be able to retrieve files and other important information quickly and efficiently.
Trends in employment
Salary trends
Distribution and trends: Salaries for order clerks
Choose actual dollars or inflation-adjusted dollars to view
Adjusted for inflation
Historic dollars

In 2018, the median (middle) for 79% of all other jobs were higher than the median (middle) salary for order clerks. This graphic shows how the salary distribution (adjusted for inflation) has changed for this job over recent years. The gray line, as a comparison, shows the median salary of all US workers.

This job's median $33KAll jobs' median $39K$33K$38K200420052006200720082009201020112012201320142015201620172018$0$10K$20K$30K$40K$50K
Projected versus actual employment
Exploring actual employment trends versus projected trends

Currently, jobs for order clerks are anticipated to shrink by 2%. over the next decade; 83% of jobs are projected to grow more.

The projected employment for order clerks is the best guess created by talented economists and statisticians at the Bureau of Labor Statistics (BLS). However, as you look through several careers you'll notice that the projections are heavily influenced by past performance and may miss current trends. No one can tell the future, and as new information and better techniques are developed, actual counts and future projections may change. Here's a glimpse at the actual counts versus the projections over time.

20002010202020300100,000200,000300,000400,000
Employment counts
Actual measured employment
BLS 10-year predictions
Variation by state
Employment
State-by-state employment numbers

Some careers tend to be centered in specific parts of the country. For example, most jobs in fashion are in New York or California. Let's see if your dream job is easy to find in your dream location! We have a few choices for viewing the data that can help you get a full employment picture.

Job density versus job count

Which states hire the most order clerks? We wonder if that's a fair question since states come in all sizes, so instead let's start with the question of which states have the highest density of people working as order clerks. You can choose to view the number of jobs per state if you prefer.

BLS vs ACS data

This map defaults to employment information from the Bureau of Labor Statistics (BLS), which provides job totals carefully compiled for accuracy and with a primary focus on how employers describe their workers. The BLS job totals do not count self-employed workers. We've also compiled totals using the Census Bureau's American Community Survey (ACS) which are based on how workers describe themselves. Sometimes ACS results are quite a bit different from the employer-based BLS data.

One important factor in the differences between ACS and BLS data is that the ACS numbers are for all correspondence clerks and order clerks, comprised of all specialities listed in the menu bar, and you can choose to view the BLS at the specialty or full career level.

Choose the metric to review
Jobs per 1000 working
Number of jobs
Use this data source
BLS for this specialty
Number of Order Clerks per 1,000 workers (BLS)
Select a state to see local area details
AKMEVTNHWAIDMTNDMNMINYMARIORUTWYSDIAWIINOHPANJCTCANVCONEMOILKYWVVAMDDEAZNMKSARTNNCSCDCOKLAMSALGAHITXFLPR
0.01.02.03.04.0
Salary
Salaries by state
Let's get a feel for where order clerks earn the highest salaries. There are several choices for which data we consider and how we view that data, and each can lead to different conclusions, so please read on...
Median salary versus state ratio

We use two methods to compare salaries across states:

  • In-state comparisons: the ratio of median (middle) salaries for correspondence clerks and order clerks compared to the median salary for all people working in each state, or
  • Median salary: the unaltered median salaries for correspondence clerks and order clerks.

We hope the ratio allows perspective about how salaries may compare to the regional cost-of-living.

BLS vs ACS data

We have two sources for statewide salary information with important distinctions. The BLS data is created by surveying companies, missing individuals who are self-employed or work for smaller companies. The ACS data is compiled from multi-faceted household surveys and may reflect the inconsistencies that people may have in reporting information. The ACS salaries are for all correspondence clerks and order clerks, which combines the specialities from which you can choose at the top of the page.

Choose the metric to review
In-state comparisions
Median salary
Use this data source
BLS for this specialty
Median salary ratio: Order Clerks to all workers (BLS for this specialty)
The darkest shading corresponds to states in which order clerks earn the highest salary when compared to other jobs in the state. We think this ratio might be a better indicator than the actual salary for your buying power as a state resident.
Select a state to see local area details
AKMEVTNHWAIDMTNDMNMINYMARIORUTWYSDIAWIINOHPANJCTCANVCONEMOILKYWVVAMDDEAZNMKSARTNNCSCDCOKLAMSALGAHITXFLPR
0.00.20.40.60.81.0
Compare to similar jobs

If this job interests you, then use the dots below to find other jobs you might like. The dots closer to the top represent jobs that are like Correspondence clerks and order clerks (shown with a blue star). Look for the dots to the right to find the best salaries! (We pulled salary data from BLS, and they give a top salary value of just over $200K to protect privacy, so our graph would go much higher if the salaries were not top coded.)

How should the career similarity be computed

There are a number of ways to measure the similarity of jobs, here are a few we provide:

  • Interests: Also known as a Holland Code - Are you a thinker? A helper? What fits your personality?
  • Environment: Are there hazards? Will you be comfortable? Will it be stressful?
  • Knowledge: What do you need to know the most about?
  • Physical Abilities: Do you need to especially strong or coordinated?
Choose the similarity measure to compare careers
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Knowledge
Physical Abilities
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