Order Clerks
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Overview
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
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Titles for this career often contain these words
ClerkOrderAdTakerAssociateEntryFulfillmentSpecialistReceiverAdvertisingBloodBankClassifiedContactProcessorAdministratorTelephoneWantSpaceAutoLocatorBackCreditControlCatalogueClericalFillerComplianceWorkerElectrotypeServicerFilmRentalFoodBeverageCenterGasDistributionEmergencyHubMailMaterialsMerchandiseNewAnalystBookerCallerDeskEditorRepresentativeMakeUpProcessingTracerDispatcherReorderingRoutingSalesAssistantServiceShippingCoordinatorSubscriptionWarehouse
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Responsibilities and activities

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks do routine clerical tasks in an organization, business, or government. They use telephones, computers, and other office equipment, such as scanners and shredders.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory service. They may also check the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain records for courts of law. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about upcoming court appearances. Court clerks also receive, file, and send court documents.

Eligibility interviewers ask questions both in person and over the phone to determine whether applicants qualify for government assistance and benefits. They provide information about programs and may refer applicants to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information about the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumé for review.

Interviewers ask questions over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to get specific information.

License clerks process applications for licenses and permits, including administering tests and collecting fees. They determine whether applicants are qualified to receive a particular license or must submit additional documentation. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, file, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer information requests from local, state, and federal officials and the public.

Order clerks receive requests from customers and process their payments, which may involve entering the customer address and payment method into the order-entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ bookings for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Salary
Median salary: $35,590 annually
Half of those employed in this career earn between $28,900 and $44,440.
$36K$0$20K$40K$60K
Context: Median Salary
How do salaries for this career compare to other jobs' salaries?
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Salary growth for correspondence and order clerks
Is this job likely to reward you for sticking with it through pay raises and promotions? The higher a job’s “experience quotient,” the more you are likely to get as you stay there.
Experience quotient percentile
Take a minute to look at how much you might expect your salary to increase with each five years' experience, as well as how the numbers working at each age change. Does this seem to be a job for the young or the old, or could it be a career offering steady salary growth for many years?
Salary distribution
$29K$35K$40K$38K$35K$37K$31K$38K$22K$0$20K$40K$60K$80K20-2425-2930-3435-3940-4445-4950-5455-5960-64
Number employed
05K10K15K20-2425-2930-3435-3940-4445-4950-5455-5960-64
About Order Clerks
How do benefits for this career compare to other jobs? The availability of health care, especially employer provided health care, and pension plans can add significantly to the value of compensation you receive in a career. These charts compare how this career compares to other careers with regard to health care and pension plans.
Employee has health insurance
Employer is providing health insurance
Employer-provided pension plan is available
Worker concerns
Some jobs are more stressful than others, and some are just plain dangerous. The following list gives the percentages of order clerks who report hazardous or difficult situations typically occurring at least once a week.
  • Time Pressure (57%)
  • Unpleasant or Angry People (45%)
  • Responsible for Others' Health (44%)
  • High Conflict Frequency (38%)
SOURCES:
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Personality and skills
Can you see yourself in the ranks of Order Clerks? Here are the skills and traits that could lead to success.
Communication skills
Information clerks must be able to explain policies and procedures clearly to customers and the public.
Integrity
Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.
Interpersonal skills
Information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships.
Organizational skills
Information clerks must be able to retrieve files and other important information quickly and efficiently.
Injury and Illness
About 7 order clerks become injured or ill for every 10,000 workers, which reflects fewer events than in 56% of other careers. The most common specific concerns detailed following.
Bruises and contusions
Education pathways to this career
Education attained by order clerks
According to the Bureau of Labor Statistics (BLS), order clerks typically hold a some college, no degree.
Sometimes the typical education identified by the BLS differs a bit from the reality of the how much education current workers actually have. The donut shows the education level held by people currently working as correspondence and order clerks as reported in responses to the American Community Survey.
Details: Education and training recommended for order clerks

Although candidates for most of these positions usually qualify with a high school diploma, human resources assistants generally need an associate’s degree. Regardless of whether they pursue a degree, courses in word processing and spreadsheet applications are particularly helpful.

Education level of Correspondence and Order Clerks
Only 18% of correspondence and order clerks have a bachelor's degree or higher.
Education attained by correspondence and order clerks
None
High School
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Professional Degree
Doctorate
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Programs recommended by the Department of Education
The Department of Education recommends the following college degree programs as preparation for this career. You can click a program row to learn more about the program and explore a list of schools that offer the program.
Number of degrees awarded in 2018
Education
Education level of awarded degrees
Assoc./Cert.
Bachelor's
Graduate
Gender
Gender of graduates
Men
Women
Race/Origin
Race/origin of graduates
White
Minority
International
Where are the jobs
State-by-state employment numbers
Some careers tend to be centered in specific parts of the country. For example, most jobs in fashion are in New York or California. Let's see if your dream job is easy to find in your dream location! We have a few choices for viewing the data that can help you get a full employment picture.
Select a state to see local area details
Number of Correspondence and Order Clerks per 1,000 workers (ACS)
AKMEWIVTNHWAIDMTNDMNILMINYMAORUTWYSDIAINOHPANJCTRICANVCONEMOKYWVVAMDDEAZNMKSARTNNCSCDCOKLAMSALGAHITXFLPR
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Job density versus job count
Which states hire the most order clerks? We wonder if that's a fair question since states come in all sizes, so instead let's start with the question of which states have the highest density of people working as order clerks. You can choose to view the number of jobs per state if you prefer.
Salaries by state
Let's get a feel for where order clerks earn the highest salaries. There are several choices for which data we consider and how we view that data, and each can lead to different conclusions, so please read on...
Median salary versus state ratio
We use two methods to compare salaries across states:
  • In-state comparisons: the ratio of median (middle) salaries for correspondence and order clerks compared to the median salary for all people working in each state, or
  • Median salary: the unaltered median salaries for correspondence and order clerks.
We hope the ratio allows perspective about how salaries may compare to the regional cost-of-living.
The darkest shading corresponds to states in which correspondence and order clerks earn the highest salary when compared to other jobs in the state. We think this figure might be a better indicator than the actual salary for your buying power as a state resident.
Select a state to see local area details
Location-adjusted median salary for Correspondence and Order Clerks (ACS for all specialties)
AKMEWIVTNHWAIDMTNDMNILMINYMAORUTWYSDIAINOHPANJCTRICANVCONEMOKYWVVAMDDEAZNMKSARTNNCSCDCOKLAMSALGAHITXFLPR
Employment
19% of Correspondence and order clerks are working part time.
We’ve found that some jobs have a huge number of part-time workers, and typically that is because they are unable to find full-time work or the job itself can’t provide full-time hours. With 19% part-time workers, this occupation has a higher percentage of part-time workers than 65% of careers.
19%0%20%40%60%80%100%
Employer types
This donut shares the break-down of workers by employer type, giving us a picture of what employers most typically hire for this career.
Employers of undefined (ACS)
Private for-profit
Private not-for-profit
Local government
State government
Federal government
Self-employed incorporated
Self-employed not incorporated
Working without pay
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Distribution: Salaries of correspondence and order clerks by type of employer
Here are the salary distributions based on employer type.
$32K$32K$24K$41K$35K$39K$48K$40K$0$20,000$40,000$60,000$80,000$100,000Self-employed not incorporatedSelf-employed incorporatedFederal governmentState governmentLocal governmentPrivate not-for-profitPrivate for-profitAll
Gender
Correspondence and order clerks and gender
With 55% women, this occupation has a higher percentage of women than 68% of careers.
Gender of Correspondence and order clerks
Men (45%)
Women (55%)
Distribution: salaries by gender
Does gender greatly influence your salary in this career? The closer the bars are, the less discrepancy there is.
$31K$34K$0$100K$200K$300KWomenMen
We only include salary data when the survey error is less than 20%, so you may see only partial information for some categories.
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Context: Women in the workforce
How does this career compare to other careers with regard to the percentage of women in the career.
55%0%20%40%60%80%100%
Context: Salary inequity
The median salary for all full-time male workers in the US exceeds the full-time median salary for women by 19%. The situation is a little better for correspondence and order clerks, with the median salary for men 7% higher than the median salary for women.
7%0%20%40%60%80%100%
Race/Origin
Race and origin of Correspondence and order clerks
This donut shows the distribution of race and origin among those employed as Correspondence and order clerks.
Race/origin of correspondence and order clerks
White (71% )
Black (14% )
Other (6% )
Asian (5% )
Multiracial (2% )
Hispanic (1% )
American Indian (1% )
Pacific Islander (0% )
Distribution: salaries by race/origin
Some careers might have a pay disparity based on race or origin, the closer the below bars are the less of a discrepancy is present.
$26K$31K$31K$33K$34K$0$20K$40K$60K$80KOtherMultiracialBlackWhiteAsian
We only include salary data when the survey error is less than 20%, so you may see only partial information for some categories.